About Us

Our Aim is to increase customer satisfaction, sell new products and services, assisted customers with specific needs, saved customers from canceling services and so much more. Companies have come to rely on our turf for expertise, quick turnaround times, flexibility, scalability and old fashioned caring. We've applied our best practices to the success of dozens of client campaigns. We've created new campaigns by consulting with our clients and customizing cost effective solutions. WERRCOMM Solutions Inc. doesn't pride itself on bells and whistles, rather, results and satisfied clients. Here's a summary of our collective experience. We can apply our contact center knowledge and marketing skills to virtually any direct marketing application.

Company Officers:

Chief Executive Officer: Wilbert T. Tolentino
Chief Training Officer: Edward Escobedo
Operation Leader: Raoul Barbosa
Human Resource Leader: Raniel Lim
Chat Support :Melanie Cabalida

Manila Call Center Details

Introduction

WERRCOMM Solutions Inc. operation has tremendous potential. This opportunity allows to expand its global footprint as well as offer new and existing clients a more efficient and cost effective model to expand their marketing initiatives.

Location

After careful study and consideration, WERRCOMM Solutions Inc. chose the to locate its Asia site in Metro Manila, Philippines
Manila is home to many multinational corporations including Accenture, Dell, IBM and KPMG
Favorable government policies and incentives
Located 20 minutes from Ninoy Aquino International Airport (NAIA) with flights from major Canadian & US cities

Technology

Reliable power and telecommunications infrastructure
Sophisticated voice and data networks provided by Philippines Long Distance Telecom (PLTD) and Bayan Telecommunications Inc.

Manpower

High education level: approximately 325,000 college graduates enter job market annually
English-speaking labour force with good knowledge of American vernacular
Affinity for U.S. and Canadian culture
Call Centre employment perceived as profession
Employee attrition rates 5-18% vs. 100-250% (U.S.)
Accelerated training cycles